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商品編號： 9-696-084 出版日期： 1996/01/29 作者姓名： Upton, David M. 商品類別： Operations management 商品規格： 12p 再版日期： 1997/04/15 地域： Germany 產業： Insurance industry 個案年度： 1996 - 1996
商品敘述：
Describes the application of statistical process control in a service industry. In this case, Annette Kluck must decide how to adopt manufacturing-based principles to a service process ranging from customer account setup to legal services.
涵蓋領域：
Statistical analysis;Process analysis;Quality control;Service management;Strategy execution
相關資料：
, (9-697-090), 16p, by David M. Upton, Christine Steinman;, (XLS296), 0p, by David M. Upton
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